A: Most orders take 5-15 business days (1-3 weeks) to arrive at a customers door after 3-4 business days of processing time (unless otherwise stated on a product detail page). Some items we carry are custom made and need longer lead times. In some cases, an item will arrived at the local post office for you to pick up. Please make sure you talk with a customer service representative before opening any disputes. We will take 1-2 business days to respond to you and will make sure you are 100% satisfied. 

A: Please email us immediately at info@melodylee.com if there is any damage or if your item is faulty. We will investigate and ship a replacement with expedited shipping. Some couriers are rough with fragile shipments and it is usually out of our control. However, we will make sure you end up receiving a working item.

A: After our 3-4 business day processing time, we will ship out your order and upload a tracking number to your order. You should get an automated email once we upload the tracking number. If you've ordered from us and it's been over 7 business days and you haven't received a tracking number, please email our support team for assistance. Some of our items are custom made and take longer lead times.

A: We ship all our products from Los Angeles, California in the United States. If you are outside the United States and need to expedite an order, please email us at info@melodylee.com to see if we can manage your request.

A: Yes, if you email us at info@melodylee.com, we can sometimes give you faster shipping times at extra cost.

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A: The shipping insurance cost is so if your item gets lost in transit or arrives damaged your item is fully covered by us. This enables us to send you a replacement as soon as possible and ensures your package will arrive safely.

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A: Yes, we ship to most countries worldwide. Please note customers ordering outside of the United States might be charged a shipping fee, depending on the country of origin. Our delivery times are not guaranteed, but we do try to get you your item as soon as possible. If you are unsure you can always reach out to us to see if we can ship to your country.

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A: Of course, we offer a 7-day money-back guarantee on all of our products! However, if you've used or damaged the product we sent you we will unfortunately not let you return it to us. Please request a refund by emailing us at info@melodylee.com. Once approved, please send your item back to us here in Los Angeles.

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A: We ship direct from our warehouse in Los Angeles' Jewelry district. We source from manufacturers around the world, depending on the style we want. If you have a specific item you are interested in and want to know where it ships from, please reach out to us.

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A: We are located in Los Angeles, CA but ship from across the world. You will not have to pay sales tax on your order unless you live in California, USA.

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A: If you live in the USA, you will not have to pay customs or import tax on our items. If you live outside the USA, there is a possibility you might have to pay customs or import tax. Although we do not guarantee you will not have to pay customs duties on your package, 90% of our packages are delivered without our customers paying import tax. Please check with your local jurisdiction to check on tax implications for your country. If you are concerned about this, please email us at sales@melodylee.com and we can help.

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A: Ask many of our customers worldwide! We have had thousands of happy customers. We use Shopify's platform & payment gateway, so your credit/debit card info is securely stored on their servers (not ours) with 256-bit SSL technology. We don't store any sensitive customer data besides your address you used to place the order with, order time & date, and/or cell/email number if they have provided it to us. We do not resell any of this information to anyone else.